Welcome to COZY LITTLE NEST LLC’s Refund Policy page! We are committed to providing every customer with a satisfactory shopping experience. If you are not satisfied with your purchase of a beanbag chair or other products, our refund and return policy will provide you with the necessary protection. Below is our refund policy, including information on the conditions, procedures, and processing time for returns and exchanges.
- Refund Policy Overview
Refund Scope: If you are not satisfied with your purchase or if there is a quality issue with the product, you have the right to a refund or exchange according to these terms.
Time Limit: Refund requests must be submitted within 7 days of receiving the goods. - Return Conditions
Products must be in unused condition, with their original packaging and all accessories intact.
Returns due to personal reasons (e.g., dislike of color or style) are not accepted unless the product is defective or incorrectly shipped. - Exchange Conditions
Exchange requests must be submitted within 7 days of receiving the product.
Products converted to other styles or colors must be in unused condition and include their original packaging and all accessories. - Returns and Exchanges Process
Submit an Application: Please contact us via email (katie@cozylittlenest.cloud), providing your order number and the reason for the return or exchange.
Confirmation and Instructions: We will process your request within 1-3 business days of receiving it and provide you with the return address and specific return instructions.
Return the Goods: Please send the returned products to the following address: 30 FROSTST APT 1, BROOKLYN, NY 11211
Provide Shipping Labels: For returns due to quality issues or incorrect shipments, we will provide prepaid return shipping labels. For returns due to personal reasons, the shipping costs are the customer’s responsibility. - Refund Processing Time
Once we receive the returned products and confirm they meet the return conditions, the refund will be processed within 3-5 business days.
The refund will be processed using your original payment method. Please note that the exact arrival time may vary depending on the payment platform. - Special Circumstances
If you find any damage or defect on the received goods, please contact us within 48 hours for timely handling.
All products should be properly packaged during transportation to ensure safe delivery.
Thank you for choosing COZY LITTLE NEST LLC! We look forward to providing you with excellent service and a comfortable shopping experience. If you have any questions, please don’t hesitate to contact us; we’re happy to assist you!